Inclusive design features and modifications simplify the complex, resulting in usability improvements that better the experience for users beyond the disability community. “A rising tide lifts all boats,” goes the old saying, and it holds true for accessibility. After settling the lawsuit, Target then had to invest considerable resources in retrofitting its web products to meet accessibility standards.Īccessibility measures make products more usable for everyone Apple's iPhone offers comprehensive accessibility technology options right out of the box. 24, 2017Īnd several recent, high-profile lawsuits and complaints against large, independent and federal organizations – Penn State, HobbyLobby, and the US Department of Education – have served to highlight the legal ramifications of inaccessible products.įor example: In 2008, retail chain Target paid more than $10 million in damages and attorney’s fees after the National Federation of the Blind filed a lawsuit alleging the company’s website was inaccessible to blind and visually impaired users. Data Source: Seyfarth Shaw LLP ADA Legal Update Webinar, Aug. If a user has an accessibility problem with a federally funded organization’s service or technology that is not resolved in a timely, effective manner, they might file a discrimination complaint with the Office for Civil Rights. The repercussions of inaccessibility Inaccessible content can be costly Access to information is a civil right, which means releasing inaccessible technology discriminates against people in disability communities. For a website or digital product to be “accessible” a person with a disability must be able to obtain the information as fully, equally, and independently as a person without a disability.
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